The Problem: The Adoption Barrier
Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), planning for a efficient implementation. Yet, complication, frequent updates, and lack of intuitive guidance often result in a "Digital Adoption Gap":
- User Confusion: Employees struggle to navigate new SAP tools or complete advanced transactions, leading to delays and increased use on support teams.
- Workarounds: Users ignore standard SAP processes, which results in inaccurate entries, policy breaches, and wasted time.
- Training Attrition: Traditional training is quickly forgotten, leaving staff unsupported when they face real-time tasks.
- Underutilised Investment: The entire capability of the SAP system is not realised, as most users access only a small part of its features.
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The Solution: Contextual Guidance with SAP WalkMe
The WalkMe user enablement layer, fully integrated into the SAP environment, closes the user experience gap. It overlays your SAP systems to deliver context-sensitive assistance exactly when needed.
By deploying WalkMe with SAP, your clients can ensure every team member, regardless of technical skill, can work confidently from the outset.